Payment for Workshops with Early Bird Discount

Sales & Refund Policy

1. Fees must be paid in full—by bank transfer, credit card or cheque—before the start of a workshop to ensure your enrollment.
2. If a workshop that you’ve booked is postponed or cancelled due to insufficient bookings, you can choose to join the workshop on the alternative date offered by us, or to receive a full refund of the workshop fees.
3. In the event that your instructor is injured or becomes too ill, or has an extreme emergency that prevents him/her from conducting the workshop, Phocus will make every effort to assign another instructor to conduct the workshop.
4. If for whatever reason the above is not possible, workshops with wet weather postponement arrangement will be postponed accordingly. For workshops without wet weather postponement arrangement, Phocus will offer you an alternative date to reschedule the workshop. If that is not satisfactory to you, you can choose to receive a refund of the workshop fees. Refunds are pro-rated for a series of workshop that has already begun, or in full for a workshop that has yet to begin.
5. For private sessions, you may postpone and reschedule your session by giving your instructor 15 days prior notice. In the event of illness or emergency that prevents you from attending a scheduled session, you should inform your instructor as soon as possible; we may allow you to reschedule the session at our discretion.
6. Workshop fees once paid cannot be refunded for any reasons other than the above.